g89 | Responsible Gaming and Safe Play Commitment

The Core Pillars of Responsible Gaming

How g89 Keeps Your Gaming Experience Safe

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. You'll never risk spending beyond your budget.

Session Time Limit

Decide in advance how long you want to play. Your account will automatically lock once the set time is up.

Self-Exclusion Feature

If you feel you need a break, you can self-exclude your account for anywhere from 6 months to 5 years.

Reality Check

Periodic pop-up notifications will remind you how long you have been playing and how much you have spent.

Set a Loss Limit

Once you reach a set loss amount, your account will automatically close to help you avoid bigger losses.

Age Verification

A strict age verification process is in place at registration. No one under the age of 18 can register under any circumstances.

1 What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying gaming as a form of entertainment — not as a source of addiction, stress, or financial harm. g89's responsible gaming policy is built around exactly that goal. We believe every player should know when to play, how much to play, and when to take a break.

Online gaming can be a fun experience, but losing control can turn it into a problem. g89 always wants you to stay safe — that's why we put tools in your hands so you can shape your own responsible gaming journey.

            g89's Core Principles: Gaming should be a form of entertainment, not a source of income. If you ever feel that gaming is disrupting your normal daily life, use our responsible gaming tools right away.
          

2 g89's Responsible Gaming Tools

We provide the following tools to help you stay in control:

Deposit Limit

Set how much BDT you want to deposit each day/week/month.

Betting Limit

Decide in advance the maximum BDT amount you want to place on each bet.

Loss Limit

Automatic stop feature once a set loss amount is reached.

Session Limit

Set a time limit for how long you play in a single session.

Cooling-Off Period

Take a break for anywhere from 1 day to 6 weeks.

Self-Exclusion

Deactivate your account for an extended break.

3 How to Set Your Limits

Setting your responsible gaming limits on g89 is simple. Just follow the steps below:

1

Account Login

Log in to your g89 account and go to Profile Settings.

2

Find the Responsible Gaming Section

In Settings, click the "Responsible Gaming" option.

3

Choose Your Preferred Limit

Set whichever limit you need — deposit, loss, session, or betting.

4

Set Amount & Duration

Choose a daily, weekly, or monthly limit and confirm it.

5

When Changes Take Effect

Lowering a limit takes effect immediately. Increasing one requires a 72-hour waiting period.

Keep in Mind: Increasing a responsible gaming limit takes 72 hours to take effect, but reductions apply immediately. This rule is designed to protect you from impulsive decisions that could lead to overspending.

4 Signs of Problem Gaming

Sometimes we don't realize that gaming has stopped being entertainment and become a problem. If you notice the following signs, take action right away:

Repeatedly playing in an attempt to recover lost BDT.
Neglecting family, work, or studies because of gaming.
Being unable to stop playing or finding it hard to take a break.
Borrowing money or taking on debt to fund gaming.
Lying or hiding the truth about your gaming activity.
Feeling restless, irritable, or anxious when you cannot play.
Spending more time or money than the budget you set for yourself.

If you or someone you know is experiencing any of these signs, contact the g89 support team right away. We are here to help.

5 Protecting Minors at g89

G89 takes strict measures to ensure that no minors (under 18) can register or play on the platform. Age is verified at the point of registration, and identity documents may be requested in suspicious cases.

If there are children or teenagers in your household, enable parental controls on your devices and never share your account password. Responsible gaming is not just for yourself — it's for your family too.

6 Self-Exclusion & Extended Breaks

Sometimes the right decision is to step away for a while. With g89's self-exclusion feature, you can deactivate your account for a set period. During a self-exclusion period:

You will not be able to log in.
You will not receive any promotional emails or notifications.
Your account cannot be reactivated before the specified period ends.

Self-exclusion periods: 6 months, 1 year, 2 years, or permanent. This feature is completely free and confidential.

            Get Help: g89 works with recognized gaming addiction support organizations in Bangladesh. If you or someone you care about is struggling, do not hesitate to seek professional help. Our support team can point you in the right direction.
          

7 Responsible Gaming Tips

Plan Your Budget in Advance: Decide before you start how much you are willing to spend today.
Track Your Time: Keep an eye on the clock. Being aware of time is important.
Don't play under the influence of alcohol or medication: Make decisions with a clear head.
Don't play on impulse: Avoid playing when you are stressed or angry.
Don't Chase Your Losses: This often leads to even greater losses.
Take Regular Breaks: For every hour of play, take at least a 15-minute break.
Let Your Family Know: Keep your family informed about your gaming habits.

Need Help?

Concerned about your gaming? Our support team is available 24 hours a day.

[email protected]

Common Questions

Frequently Asked Questions About Responsible Gaming

You can set deposit, loss, session, and betting limits directly from your account settings. Limit reductions take effect immediately. Increasing a limit is subject to a 72-hour cooling-off period, protecting you from impulsive overspending.

Yes. Once self-exclusion is activated, you may request a withdrawal of any remaining balance in your account. However, placing new bets or making deposits is strictly prohibited during the self-exclusion period.

Start by talking to them directly and raising the issue with compassion. Contact g89 Support — we'll help connect them with the right guidance and professional assistance. Remember, asking for help is an act of courage.

Providing a date of birth is mandatory during registration. In cases of doubt, a copy of a national ID or passport may be requested. The account remains restricted until verification is complete. If the user is confirmed to be under 18, the account is permanently closed.

A cooling-off period is a short-term break, typically from 1 day to 6 weeks, during which your account remains partially active. Self-exclusion is longer-term — from 6 months up to permanent — with full account access blocked throughout.

Yes, completely confidential. Your limit settings or self-exclusion details will not be shared with any third party. It is entirely your personal decision, and g89 respects that privacy.

Play Safe, Play Happy

Join g89 and enjoy a protected experience using our responsible gaming tools.

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g89 Responsible Gaming